Information
and Terms and Conditions of use for the Helping Hand card.
-Please be
advised that passengers will still need to carry a valid bus ticket or
concessionary pass as the Helping Hand card does not entitle
the holder to free travel.
-The card is
an information purposes only. The driver can only request and advise
accordingly regarding the information on the card. At the present time a driver can only request
that passengers vacate the priority seating to allow another passenger or
wheelchair user to board. If the
passengers requested refuses to vacate the area the driver is unable to enforce
this. The driver will, quite rightly,
make reasonable request however.
-We will
endeavour to provide your card within 7-10 days of your application.
-The Helping Hand card is not transferable as it has been designed for
the sole use of the person named on the card.
- It is
obligatory to have ones name printed on the card.
-The emergency
contact number is voluntary only and not obligatory although recommended.
-Please be advised
however that although we will endeavour to contact the person’s emergency
number we cannot guarantee that we will be able to make direct contact due to
the person not responding to the call or the pass being unavailable to
view. An unavailable pass may be due to
the passenger not carrying the card at the time or not being accessible.
-In the rare
occurrence of an emergency we will pass the details on the card onto emergency
services in attendance if and when necessary.
-In the case
of a lost Helping Hand card please report it directly to us
at 01273 886200 or by emailing handycard@buses.co.uk and provide all card
holders details including full name and address details as well as a contact
telephone number.
-We will
endeavour to replace a lost card within 7-10 days if unfound and not on our
lost property list.
- There is no
charge at this present time for a replacement lost or damaged card.
- We will be
providing a wallet or lanyard with the Helping Hand card free
of charge. Please advise us on your preference when applying.
-We will be
able to advise on the applications of Helping Hand cards with
over 18 years of age passenger’s representative whether this be a relative,
social worker or teacher. We will be unable however to discuss any private and
confidential information of the passenger without their full consent.