Mobile ticketing - Terms & Conditions (T & C’s).

Mobile tickets are only available for UK phones with the English Language setting and a UK number.

The M Ticket is designed as a one ticket, one phone and one person operation.

By buying an M Ticket, you are agreeing that you have read and accepted these T & C’s and that you have a suitable mobile phone on which you can receive and display these mobile tickets.

Refunds.

In general any refund request needs to be in writing (email: mtickets@buses.co.uk). Each request will be considered on its merits, but compensation is at the company’s discretion and not a given right.

Under normal circumstances no refund will be given for failure of the phone system; however applications for a refund will also be considered on their own merits and given depending on the circumstances.

If a duplicate ticket is purchased by mistake then a refund can be offered, but as the tickets can remain on your phone for one year, it is more advisable just to keep them on the phone for your future use.

Refunds for tickets purchased on devices not recommended to store the app will not be considered.

Refunds are subject to a fair usage policy and we reserve the right to decline a request should excessive claims be made

Security

As a security measure, the app and the ticket will be locked to your registered device. This can be reset after written consent and security details are taken.

If you lose the mobile device on which your tickets are stored, you will be able to use the same account details on a new phone once you have notified us and we have reset your tickets if appropriate.

The safekeeping of the mobile ticket is your responsibility and transferring or copying mobile tickets to other devices or to third parties is strictly prohibited, as is any other behaviour deliberately carried out to de-fraud Brighton & Hove Bus Co or its Retailers and Partners. In the event or suspicion of such activity we reserve the right to terminate your account and to pursue any losses or damages as a result, through the civil or criminal courts as appropriate.

Your personal details (phone number, email address and name) can be corrected or altered after written confirmation of ALL existing details and are given in writing, along with the new details. Your pin number can also be reset if required.

Resets are subject to a fair usage policy and we reserve the right to decline a request should excessive unlocks be asked for.

Mobile ticketing – general conditions of use.

The words “mobile phone” used within these T&C’s, relates to any Android smart phone or iPhone that is able to use apps and receive text messages and telephone calls. Devices such as the iPad, iPod etc. are not designed for use as a telephone system but may be used for the M Ticket. However, they are not recommended for this use as we cannot guarantee performance and refunds for loss or failure of the M Ticket system on such devices will not be given.

One app should be installed per device only. You must not install two apps under two different names or purchase extra tickets for use by a second person. This will result in the driver refusing travel without purchasing a paper ticket.

Your mobile ticket should be displayed clearly on the mobile phone screen (ensure you can see all 4 letters of the pass word by adjusting your screen text size) to show to the Bus Driver or Ticket Inspector when asked.

As with the paper tickets, If the mobile ticket or the device holding the app, has been damaged or is illegible in any way, the ticket becomes invalid and a paper ticket will have to be purchased from the driver.

If you are unable to show the ticket to the driver because the phone battery has died, then a paper ticket will need to be purchased from the driver.

On some phones, the app can take several seconds to load up, so we recommend loading the app/ticket whilst waiting for the bus, as failure to have a visible ticket on you mobile will result in the driver asking you to pay for a new ticket.

By purchasing a mobile ticket you agree to cooperate fully with the Bus Driver or Ticket Inspector and show you phone/ticket for inspection if asked to do so. Failure to cooperate will mean removal from the bus unless a new paper ticket is bought.

It is your responsibility to ensure that the mobile phone is sufficiently charged to display the ticket as many times as required for the duration of your journey (including at origin and destination stops).

Transferring or copying mobile tickets to other devices or to third parties is strictly prohibited, as is any other behaviour deliberately carried out to de-fraud “My Mobile Tickets” or its Retailers and Partners. In the event or suspicion of such activity we reserve the right to terminate your account and to pursue any losses or damages as a result through the civil or criminal courts as appropriate.

About.

“Mobile ticketing” refers to a ticket which is downloaded to your registered mobile telephone using an Internet site or other data service.

We may modify these Terms & Conditions relating to Mobile ticketing at any time by posting revised versions on our web site.